Privacy policy

Last updated: February 1, 2026

The Candle Studio (“we”, “us”, or “our”) operates this website and online store (collectively, the “Services”) to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies, relates to, or can reasonably be linked to an individual. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

Name
Billing and shipping address
Phone number
Email address

Payment Information

Payment method details
Transaction confirmations and purchase history

Note: Payment details are processed securely through third-party payment providers.

Account Information

Username and password
Preferences and settings

Order & Transaction Information

Products viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled
Order history

Communications

Messages, emails, or inquiries you send to us

Device & Usage Information

IP address
Browser type
Device identifiers
Pages viewed, interactions, and navigation behavior

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you when you create an account, place an order, subscribe, or contact us
Automatically through cookies and similar technologies when you use our Services
From service providers who support our website, payments, marketing, and fulfillment
From third parties or partners, where permitted by law

How We Use Your Personal Information

We use personal information for the following purposes:

Providing & Improving Our Services

Processing orders and payments
Managing your account
Delivering products and handling returns or exchanges
Personalizing your shopping experience
Improving website performance and customer experience

Marketing & Promotions

Sending promotional emails or updates (you can unsubscribe anytime)
Showing relevant offers or advertisements

Security & Fraud Prevention

Protecting our website and customers
Detecting and preventing fraudulent or unauthorized activity

Customer Support

Responding to inquiries and providing assistance

Legal & Compliance

Complying with applicable laws
Responding to lawful requests
Enforcing our terms and policies

How We Share Personal Information

We may share your personal information in limited circumstances, including:

With trusted service providers who help operate our business (e.g., payment processing, shipping, email delivery, analytics)
With marketing and advertising partners, where permitted by law
When you direct or consent to sharing information
In connection with a business transaction (e.g., merger or acquisition)
To comply with legal obligations or protect our rights

We do not sell your personal information.

Third-Party Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security & Retention

We take reasonable measures to protect your personal information, but no system is completely secure. We cannot guarantee absolute security.

We retain personal information only as long as necessary to:

Provide our Services
Meet legal and regulatory requirements
Resolve disputes
Enforce agreements

Your Rights

Depending on your location, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your personal information
Opt out of marketing communications

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your rights.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on appropriate safeguards to protect your data.